Shipping Policy
Shipping Policy – Jolie Gift
At Jolie Gift, we aim to make shipping simple and transparent. This policy explains how orders are processed, dispatched and delivered within Australia.
Domestic Shipping
Jolie Gift currently ships within Australia only.
- Free Standard Shipping on orders over $70 AUD based on the product value after discounts.
- For orders under $70, shipping costs are calculated at checkout.
- Any applicable shipping charges will be displayed before you complete your purchase.
We do not currently offer international shipping.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or Victorian public holidays.
If there is an unexpected issue affecting your order or its dispatch, we will contact you as soon as reasonably possible.
Standard Shipping
Estimated standard delivery within Australia is generally:
3–14 business days after dispatch.
Delivery times are estimates and may vary depending on your location, courier operations, public holidays, severe weather, peak periods and other circumstances outside our reasonable control.
Where a different delivery estimate applies to a particular product, this may be displayed on the product page or at checkout.
Express Shipping
Express Shipping may be available for selected products and delivery locations.
Where available, the Express Shipping option, estimated delivery timeframe and applicable charge will be displayed at checkout.
Express delivery estimates apply after your order has been processed and dispatched.
Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.
Please allow some time for the courier's tracking system to update after receiving your tracking number.
If an order is dispatched in more than one parcel, you may receive separate tracking information for each shipment.
Multiple-Item Orders
Products within the same order may occasionally be dispatched separately depending on stock availability and fulfilment arrangements.
This means items from the same order may arrive in separate packages or on different dates.
Where available, tracking information will be provided for each shipment.
Delivery Delays
We make reasonable efforts to meet the estimated delivery timeframes provided.
However, deliveries may occasionally be affected by circumstances such as courier delays, severe weather, public holidays, peak shopping periods, regional or remote locations, or unexpected fulfilment issues.
If your order has not arrived within the expected timeframe, please contact us at contact@joliegift.com so we can assist with investigating the shipment.
Your rights under the Australian Consumer Law continue to apply where relevant.
Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your delivery address, please contact us immediately at contact@joliegift.com.
If your order has not yet been dispatched, we will try to update the address where possible.
Once an order has been dispatched, we cannot guarantee that the courier will be able to change or redirect the delivery address.
Authority to Leave (ATL)
Some courier services may offer Authority to Leave (ATL), allowing a parcel to be left at the delivery address without obtaining a signature.
The availability and conditions of ATL depend on the courier handling your delivery.
If you provide ATL or delivery instructions, we recommend selecting a secure and protected location.
Tracking Shows Delivered but Parcel Cannot Be Found
If your tracking shows “Delivered” but you cannot locate your parcel, please:
- Check around your property and any safe delivery locations.
- Check with other members of your household.
- Check with neighbours, reception or building management where applicable.
- Review the courier's tracking information for additional delivery details.
If you still cannot locate your parcel, please contact us at contact@joliegift.com and we'll assist you with the next steps.
Returned Parcels
If a parcel is returned because of an incorrect or incomplete address, missed delivery or another delivery issue, please contact us.
We will review the circumstances and advise you of the available options.
Additional shipping charges may apply if an order needs to be resent because incorrect or incomplete delivery information was provided by the customer.
Returns & Refunds
Jolie Gift does not currently accept returns for change of mind.
If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
Your rights under the Australian Consumer Law are not limited to a fixed 14-day period.
Please see our Return and Refund Policy for full details.
Product Sourcing & Branding
Jolie Gift is an Australian-based online store. Products may be sourced from Australian or international manufacturers, suppliers and fulfilment partners.
Some products may display the manufacturer's original branding, labels or packaging. Any third-party trademarks, product names and branding remain the property of their respective owners.
Unless expressly stated, Jolie Gift does not claim ownership of or affiliation with third-party brands.
Need Help?
If you have any questions about shipping, tracking or an existing order, please contact us at:
We'll respond as soon as reasonably possible.