Shipping Policy – Jolie Gift

At Jolie Gift, we aim to deliver your orders efficiently and transparently. This policy outlines how we process, ship, and manage orders across Australia.

Domestic Shipping Overview

• Free Standard Shipping on orders over $70 (product value only).

• Orders under $70: Shipping is calculated at checkout based on destination, package weight, and dimensions.

• We currently ship only within Australia.

Shipping Timeframes by Fulfillment Type

All orders include tracking, which will be provided via email once your item is dispatched.

Standard Shipping:

1. Melbourne-Based Products (In-Stock Items)

These are stocked locally and dispatched by Jolie Gift.

• Processing Time: 1–2 business days after receiving cleared payment

• Dispatch Cutoff Time: Orders placed before 2:00pm (Melbourne time), Monday to Friday, will be dispatched the same day. Orders placed after 2:00pm Friday, weekends, or public holidays will be dispatched the next business day.

• Delivery Time:

  • Standard Shipping: 3–14 business days

  • Express Shipping: 1–2 business days (see Express section below)

2. Local Warehouse Fulfillment (Australia-Based Partners)

Items are fulfilled from trusted warehouses across Australia.

• Processing Time: 2–3 business days after receiving cleared payment

• Estimated Delivery:

  • VIC: 7–10 business days

  • NSW, SA, ACT, QLD: 9–12 business days

  • WA, NT, TAS: 9–12 business days

Times exclude weekends and public holidays.

3. Exclusive Orders (Supplier-Fulfilled Items)

Select specialty items ship directly from our third-party suppliers, either within Australia or internationally.

• Processing Time: 2–4 business days after receiving cleared payment

• Estimated Delivery: 7–20 business days

• Tracking: Provided via email once shipped

These items may arrive separately from other products in your order.

Express Shipping (Melbourne-Based Items Only)

Jolie Gift offers Express Shipping within Australia only for local, in-stock items.

• Eligibility: Available only for Melbourne-based products; not valid for items over 5kg

• Processing Time: 1–2 business days after receiving cleared payment

• Dispatch Cutoff: Orders placed before 12:00pm AEST are dispatched the same day Orders placed after 12:00pm AEST, on Friday, or during weekends/public holidays are dispatched the next business day

• Estimated Delivery: 1–2 business days

• Rates: Calculated based on destination and weight

• Carriers: Australia Post, Aramex, Sendle, and other trusted partners

If you're unsure if your order qualifies for Express Shipping, email us at contact@joliegift.com.

Mixed Orders

If your order contains a combination of products (e.g., Melbourne-based, warehouse-fulfilled, and exclusive), items may arrive in separate packages on different dates.

Each shipment will include a separate tracking link.

Delivery Responsibility & Risk

• Once marked as “Delivered” by the courier, Jolie Gift is no longer liable for any loss, theft, or damage — regardless of whether a signature was obtained.

• If Authority to Leave (ATL) is selected at checkout, you authorize the courier to leave your package unattended. We are not responsible for any loss or damage after delivery.

• If you do not select ATL, redelivery or signature may be required depending on courier policy.

Please use a secure address or consider delivering to your workplace.

Returns & Refunds – Summary

• Returns are accepted only for faulty, damaged, or misdescribed products, in line with the Australian Consumer Law.

• Change-of-mind returns are not accepted.

• Return requests must be submitted within 14 days of delivery.

• Read our full policy here Return and Refund Policy: 

Branding Notice

Some supplier-fulfilled items may feature original manufacturer branding or packaging. This does not indicate affiliation with Jolie Gift unless clearly stated. These differences do not qualify as product defects.

Need Help or Have Questions?

Email us anytime at contact@joliegift.com. We’re always happy to help.