Privacy Policy
Last Updated: 21 August 2026
This Privacy Policy explains how Jolie Gift ("we", "us" or "our") collects, uses and discloses personal information when you visit joliegift.com, make a purchase, contact us or otherwise use our website and services.
For the purposes of this Privacy Policy, "you" and "your" means customers, website visitors and other individuals whose personal information we collect.
Please read this Privacy Policy carefully.
1. Information We Collect
The personal information we collect depends on how you interact with Jolie Gift.
Information You Provide to Us
We may collect information that you provide directly, including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment confirmation information
- Customer account information
- Information you provide when contacting customer support
- Information you provide when submitting reviews or communicating with us
You are not required to provide personal information unless it is necessary to use a particular feature, place an order or receive a requested service.
2. Payment Information
Payments made through Jolie Gift are processed using the payment services available through our Shopify checkout.
Payment providers may collect information necessary to process your transaction, such as payment card details, billing information and transaction information.
Jolie Gift does not necessarily receive or store your complete payment card information.
Payment providers handle your information according to their own privacy policies and applicable laws.
3. Information Collected Automatically
When you visit joliegift.com, certain information may be collected automatically.
This may include:
- Device information
- Browser information
- IP address
- Network information
- Pages viewed
- Products viewed
- How you interact with our website
- Referring website or source
- Other website usage information
We and our service providers may collect this information using cookies, pixels and similar technologies.
4. Cookies
Like many online stores, Jolie Gift uses cookies and similar technologies.
Cookies may be used to:
- Operate our website and checkout
- Remember your preferences
- Maintain your shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide analytics
- Support marketing and advertising where applicable
- Help prevent fraud and maintain security
Your browser may allow you to remove or block cookies.
Please be aware that blocking certain cookies may affect the operation of our website or prevent some features from working correctly.
Shopify also uses cookies and similar technologies in connection with the operation of our online store.
5. How We Use Your Personal Information
We may use personal information to:
Process and Deliver Orders
This includes using your information to:
- Process your order
- Process or confirm payment
- Prepare your products for dispatch
- Arrange delivery
- Provide tracking information
- Communicate with you about your order
- Handle returns, refunds or replacements
Provide Customer Service
We may use your information to:
- Respond to questions
- Resolve order issues
- Respond to complaints
- Provide product or delivery assistance
Operate and Improve Jolie Gift
We may use information to:
- Operate and maintain our website
- Understand how customers use our website
- Improve our products and services
- Improve website functionality
- Detect and prevent fraudulent or suspicious activity
- Maintain the security of our website
Marketing
Where permitted by law, we may use your contact information to send you information about:
- Jolie Gift products
- Promotions
- Special offers
- Store updates
- Other relevant marketing communications
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the email.
Even if you unsubscribe from marketing, we may still send you non-promotional communications relating to orders, transactions, customer service or your account.
6. How We Share Personal Information
We may disclose personal information where reasonably necessary to operate Jolie Gift and provide our services.
This may include sharing information with:
Shopify
Our online store is powered by Shopify.
Shopify may process information relating to your use of our store, account, checkout and purchases in accordance with its own privacy practices.
Payment Providers
Payment information may be shared with payment processors and financial service providers where necessary to process your payment, provide refunds and prevent fraud.
Delivery and Courier Services
We may provide information such as your:
- Name
- Delivery address
- Phone number
- Email address
- Order or delivery information
to Australia Post or other courier and delivery services where necessary to deliver your order.
Technology and Service Providers
We may use third-party services that assist us with matters such as:
- Website hosting and operation
- Email services
- Data storage
- Website analytics
- Customer support
- Fraud prevention
- Marketing services
These providers may process personal information where necessary to provide their services to us.
Legal Requirements
We may disclose personal information where required or permitted by law, including where reasonably necessary to:
- Comply with a legal obligation
- Respond to lawful requests from government or law-enforcement authorities
- Protect our legal rights
- Prevent or investigate fraud or unlawful activity
- Protect the security of Jolie Gift, our customers or others
7. Third-Party Websites and Services
Joliegift.com may contain links to websites, social media platforms or services operated by third parties.
Third-party websites and services operate independently from Jolie Gift and may have their own privacy policies.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Jolie Gift is not responsible for the privacy practices of third-party websites that we do not control.
8. Social Media
Jolie Gift may provide links or integrations with social media services such as Facebook and Instagram.
When you interact with these services, the relevant social media provider may collect or process information according to its own privacy policy.
Information you choose to make publicly available through social media may also be visible to other users.
9. Children's Privacy
Jolie Gift's website and services are not specifically directed at children.
We do not knowingly collect personal information directly from children where doing so would be inappropriate or contrary to applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at contact@joliegift.com.
10. Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Please do not send sensitive payment information, passwords or other confidential information to us through unsecured communication channels.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
The length of time information is retained may depend on factors such as:
- Order and transaction requirements
- Customer account requirements
- Tax and accounting obligations
- Fraud prevention
- Legal obligations
- Resolving disputes
- Enforcing agreements
When information is no longer reasonably required, we will handle it in accordance with applicable legal requirements.
12. Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to certain requests.
Some requests may be subject to exceptions permitted by applicable law.
To make a request, contact:
13. Marketing Preferences
If you receive promotional emails from Jolie Gift, you can unsubscribe at any time by using the unsubscribe link included in the email.
You may still receive transactional or service-related communications, including:
- Order confirmations
- Shipping notifications
- Customer service messages
- Refund or return communications
- Important account or service information
14. Overseas Processing
Although Jolie Gift currently sells and ships products within Australia, some of the technology and service providers we use may store or process information outside Australia.
For example, Shopify and other technology, payment, analytics or communication providers may operate internationally.
Where personal information is disclosed or processed overseas, applicable privacy obligations may continue to apply.
15. Privacy Complaints
If you have a concern or complaint about how Jolie Gift has handled your personal information, please contact us at:
Please provide sufficient information for us to understand and investigate your concern.
We will review your complaint and respond within a reasonable timeframe.
Where applicable, you may also have the right to contact the relevant Australian privacy regulator.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our website
- Our services
- Technology we use
- Our privacy practices
- Applicable legal or regulatory requirements
When we update this Privacy Policy, we will publish the revised version on joliegift.com and update the Last Updated date.
17. Contact Us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Jolie Gift
Email: contact@joliegift.com
Website: joliegift.com