Website Terms & Conditions
Website: joliegift.com
Operated by: Jolie Gift (ABN: 30 429 750 941)
Last Updated: 21 August 2026
Please read these Terms and Conditions carefully before using the Jolie Gift website or making a purchase.
By accessing joliegift.com or placing an order with Jolie Gift, you agree to these Terms and Conditions.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
1. About Jolie Gift
Jolie Gift is an Australian-based online store offering thoughtfully selected pet travel essentials for pets and the people who love them.
All customer orders are processed and dispatched by Jolie Gift within Australia.
2. Using Our Website
You agree to use joliegift.com only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to our website, accounts or systems
- Interfere with the operation or security of the website
- Use the website for fraudulent, unlawful or malicious purposes
- Copy, reproduce or commercially use Jolie Gift content without permission, except where permitted by law
We may restrict access to the website where reasonably necessary for security, maintenance, fraud prevention or legal compliance.
3. Customer Accounts
Where customer accounts are available, you are responsible for providing accurate and current information.
You are responsible for keeping your login information secure and should contact us if you believe your account has been accessed without permission.
You may request the deletion of your customer account by contacting:
Our handling of personal information is also governed by our Privacy Policy.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, prices and other information displayed on our website are accurate and up to date.
Please review product descriptions, measurements, compatibility information and available options carefully before purchasing to ensure that a product is suitable for your needs.
Minor variations in colour or appearance may occur because of lighting, photography, screen settings or normal manufacturing variations.
If a product you receive is materially different from its description or otherwise fails to meet an applicable consumer guarantee, your rights under the Australian Consumer Law may apply.
5. Product Images
We aim to ensure that product images provide an accurate representation of the products offered for sale.
Minor differences in colour or appearance may occur depending on lighting, photography and the device or screen used to view our website.
Where an image is illustrative rather than an exact photograph of the product being sold, we will aim to make this reasonably clear.
6. Placing an Order
Products displayed on joliegift.com are invitations to purchase.
When you submit an order, you are making an offer to purchase the selected products.
An order is accepted when Jolie Gift confirms or begins processing the order.
We may decline or cancel an order where reasonably necessary, including because of:
- Product unavailability
- Incorrect pricing or product information
- Payment problems
- Suspected fraudulent or unauthorised transactions
- An obvious website or system error
- Delivery restrictions
If we cancel an order after payment has been received and the goods have not been supplied, the applicable payment will be refunded.
7. Order Changes and Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
We will try to accommodate your request if your order has not yet entered processing or dispatch.
Once an order has been processed or dispatched, we may not be able to cancel or modify it.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check your:
- Name
- Street address
- Suburb
- State
- Postcode
- Email address
- Contact number
before completing checkout.
If you notice an error after placing an order, contact us immediately.
If the order has not yet been dispatched, we will try to update the delivery information where possible.
Once an order has been dispatched, we cannot guarantee that the courier will be able to redirect or change the delivery address.
9. Pricing
All prices displayed on Jolie Gift are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time.
A price change will not normally affect an order that has already been accepted.
If an obvious pricing error occurs, we may contact you before processing the order or cancel the affected order and provide a refund.
Any applicable shipping charges or other costs will be displayed before you complete checkout.
10. Payment
Orders must be paid using one of the payment methods available at checkout.
Available payment options may include:
- Visa
- Mastercard
- American Express
- PayPal
- Other secure payment methods displayed at checkout
Available payment methods may change from time to time.
Orders will not normally be dispatched until payment has been successfully received or authorised.
11. Fraud Prevention
Orders may be subject to payment verification or fraud-prevention checks.
Where reasonably necessary, we may contact you to verify an order or payment.
We reserve the right to cancel and refund an order where we reasonably believe that a transaction may be fraudulent or unauthorised.
12. Shipping
Jolie Gift currently ships within Australia only.
Standard Shipping
- Free standard shipping is available on orders over $70 AUD, based on the applicable product value after discounts.
- For orders under $70, shipping costs are calculated at checkout.
- Estimated standard delivery is generally 3–14 business days after dispatch.
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or Victorian public holidays.
For complete shipping information, please refer to our Shipping Policy.
13. Express Shipping
Express Shipping may be available for selected products and Australian delivery locations.
Where available, the Express Shipping option, applicable charge and estimated delivery timeframe will be displayed at checkout.
Express delivery estimates apply after your order has been processed and dispatched.
14. Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order after dispatch.
Please allow some time for the courier's tracking system to update after receiving your tracking number.
15. Delivery Delays
We make reasonable efforts to dispatch orders promptly and meet estimated delivery timeframes.
However, deliveries may occasionally be affected by circumstances outside our reasonable control, including:
- Courier delays
- Severe weather
- Public holidays
- Peak shopping periods
- Remote or regional delivery locations
- Other unexpected disruptions
If your order is significantly delayed, please contact us at contact@joliegift.com so we can assist with investigating the shipment.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
16. Authority to Leave (ATL)
Some courier services may offer Authority to Leave (ATL), allowing a parcel to be left at the delivery address without obtaining a signature.
The availability and conditions of ATL depend on the courier handling your delivery.
If you provide delivery instructions or request Authority to Leave, we recommend selecting a secure and protected location.
17. Tracking Shows Delivered but Parcel Cannot Be Found
If your tracking information shows “Delivered” but you cannot locate your parcel, please:
- Check around your property and any safe delivery locations.
- Check with other members of your household.
- Check with neighbours where appropriate.
- Check with reception or building management where applicable.
- Review the courier's tracking information for additional delivery details.
If you still cannot locate the parcel, please contact us at contact@joliegift.com and we will assist you with the next steps.
18. Returned Parcels
If a parcel is returned because of an incorrect or incomplete address, missed delivery or another delivery issue, please contact us.
We will review the circumstances and advise you of the available options.
Additional shipping charges may apply if an order needs to be resent because incorrect or incomplete delivery information was provided by the customer.
Nothing in this section affects your rights under the Australian Consumer Law.
19. Change-of-Mind Returns
Jolie Gift does not currently accept returns or refunds solely for change of mind.
Please carefully review the product description, dimensions, features and other relevant information before completing your purchase.
This policy does not affect your rights under the Australian Consumer Law where a product fails to meet an applicable consumer guarantee.
20. Faulty, Damaged or Misdescribed Products
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a remedy if a product:
- Is faulty
- Is unsafe
- Is damaged
- Is significantly different from its description
- Is not of acceptable quality
- Is not fit for a disclosed purpose
- Otherwise fails to meet an applicable consumer guarantee
If you believe there is a problem with your product, please contact:
Please provide your order number and information about the issue. We may reasonably request photographs or other relevant information to help us assess the problem.
The appropriate remedy will depend on the circumstances and your rights under the Australian Consumer Law.
Please refer to our Return and Refund Policy for further information.
21. Returning a Faulty Product
Please contact us before returning a faulty, damaged or incorrect product so that we can provide appropriate return instructions.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be handled in accordance with applicable consumer rights.
Your rights under the Australian Consumer Law are not limited to a fixed number of days after delivery.
22. Discounts and Promotions
Promotional offers and discount codes may be subject to specific conditions displayed with the promotion.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash.
- Promotions may have expiry dates.
- Some products may be excluded.
- Multiple discount codes may not be able to be combined.
- Promotional offers may be changed or withdrawn where permitted by law.
Specific promotional terms will apply to the relevant promotion, subject to applicable law.
23. Product Branding
Some products may display the original manufacturer's branding, labels or packaging.
Third-party trademarks, product names and branding remain the property of their respective owners.
Unless expressly stated, Jolie Gift does not claim to be affiliated with, endorsed by or sponsored by any third-party brand.
24. Intellectual Property
The Jolie Gift name, logo, original written content, original photographs, website design elements and other original materials created by Jolie Gift are owned by or licensed to Jolie Gift.
Third-party trademarks, logos, photographs and other intellectual property remain the property of their respective owners.
Jolie Gift will only use third-party intellectual property where we have the appropriate permission, licence or other legal right to do so.
You must not reproduce, distribute or commercially use Jolie Gift's protected content without permission, except where permitted by law.
25. Customer Reviews and Submitted Content
If you voluntarily submit a product review, testimonial, photograph, video or other content to Jolie Gift, you confirm that you have the right to provide that material.
Where you give Jolie Gift permission to publish or use the content, we may display it on our website, social media or other Jolie Gift marketing channels in accordance with that permission.
You retain any rights in your content that you otherwise hold.
26. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services such as:
- Payment providers
- Delivery companies
- Social media platforms
These third parties may operate under their own terms and privacy policies.
Jolie Gift is not responsible for the independent content or practices of third-party websites that we do not control.
27. Website Availability
We aim to keep joliegift.com available and functioning properly.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, security requirements or circumstances outside our reasonable control.
28. Limitation of Liability
To the maximum extent permitted by law, Jolie Gift's liability is limited only where such limitation is legally permitted.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law where it would be unlawful to do so.
29. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how Jolie Gift collects, uses, stores and discloses personal information.
30. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, policies or legal requirements.
The latest version will be published on joliegift.com with an updated Last Updated date.
Changes will apply from the date they are published, except where applicable law requires otherwise.
31. Governing Law
These Terms and Conditions are governed by the laws applicable in Victoria, Australia.
Nothing in these Terms limits any rights a consumer may have regarding jurisdiction or dispute resolution under applicable Australian law.
32. Contact Us
If you have questions about these Terms and Conditions, your order or a Jolie Gift product, please contact us:
Jolie Gift
Email: contact@joliegift.com
Website: joliegift.com