Shipping Information
At Jolie Gift, we aim to make shipping simple and transparent. Please review the information below for details about processing, delivery, tracking and shipping within Australia.
Where We Ship
We currently ship Australia-wide.
At this time, we do not offer international shipping.
Free Standard Shipping
Enjoy free standard shipping on orders over $70 AUD after discounts to eligible Australian addresses.
For orders under $70 AUD, shipping costs are calculated at checkout based on the available delivery options.
Any applicable shipping charges will be displayed before you complete your purchase.
Processing & Dispatch
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or Victorian public holidays.
If there is an unexpected issue affecting the availability or dispatch of your order, we will contact you as soon as reasonably possible.
Delivery Timeframes
Estimated standard delivery within Australia is generally:
3–14 business days after dispatch.
Delivery times are estimates only and may vary depending on your location, the courier, public holidays, severe weather and other circumstances outside our reasonable control.
Where a more specific delivery estimate applies to a particular product, this may be displayed on the product page or during checkout.
Express Shipping
Express shipping may be available for selected products and delivery locations.
Where available, the Express Shipping option and applicable cost will be displayed at checkout.
Estimated delivery times shown for Express Shipping apply after the order has been processed and dispatched.
Express delivery availability and timeframes may vary depending on your location and the courier service.
Tracking Your Order
Where tracking is available, tracking information will be sent to the email address provided with your order after dispatch.
Please allow some time after receiving your tracking number for the courier's tracking system to update.
If an order is dispatched in more than one parcel, you may receive separate tracking information for each shipment.
Orders Containing Multiple Products
Where you order more than one product, items may occasionally be dispatched separately depending on stock availability and fulfilment arrangements.
This means products from the same order may arrive in separate packages or on different dates.
Where available, tracking information will be provided for each shipment.
Delivery Delays
We make reasonable efforts to meet the delivery estimates provided on our website.
However, deliveries may occasionally be affected by circumstances such as:
- Courier network delays
- Severe weather
- Public holidays
- High-volume shopping periods
- Remote or regional delivery locations
- Unexpected stock or fulfilment issues
If you experience a significant delay, please contact us at contact@joliegift.com so we can investigate.
If we are unable to supply an order within the agreed or a reasonable timeframe, your rights under the Australian Consumer Law will continue to apply.
Delivery Addresses
Please carefully check your delivery address before completing your order.
If you notice an error after placing an order, contact us immediately at contact@joliegift.com.
If your order has not yet been dispatched, we will try to update the address where possible.
Once an order has been dispatched, we cannot guarantee that the courier will be able to change or redirect the delivery address.
Authority to Leave (ATL)
Some courier services may provide an Authority to Leave (ATL) option, allowing a parcel to be left at the delivery address without a signature.
The availability and conditions of ATL depend on the courier handling your delivery.
If you provide delivery instructions or request ATL, we recommend choosing a secure and protected location.
Delivered but Can't Find Your Parcel
If your tracking information shows “Delivered” but you cannot locate your parcel, please:
- Check around the delivery address and any safe locations where the courier may have left it.
- Check with other members of your household.
- Check with neighbours, reception or building management where applicable.
- Review the courier's tracking information for delivery details.
If you still cannot locate the parcel, contact us at contact@joliegift.com and we'll assist you with the next steps, including contacting the courier where appropriate.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at contact@joliegift.com.
Please provide your:
- Name
- Order number
- Delivery address
- Tracking number, if available
We will review the available tracking information and assist with investigating the shipment.
Please contact us as soon as reasonably possible if you believe your parcel is missing.
Returned Parcels
If a parcel is returned because of an incorrect or incomplete address, missed delivery or another delivery issue, please contact us.
We will review the circumstances and advise you of the available options.
Where a parcel needs to be resent because an incorrect delivery address was supplied by the customer, additional shipping charges may apply.
Returns & Refunds
We do not currently accept returns for change of mind.
If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
Your rights under the Australian Consumer Law are not limited to a specific number of days after delivery.
Please see our Return & Refund Policy for further information.
Product Sourcing & Fulfilment
Jolie Gift is an Australian-based online store.
Our products may be sourced from Australian or international manufacturers, suppliers and fulfilment partners.
Product origin, manufacturing location and fulfilment arrangements may vary between products.
Where relevant, we aim to provide clear information about product availability and expected delivery timeframes.
Product Branding
Some products may display the manufacturer's original branding, labels or packaging.
Any third-party trademarks, product names or branding remain the property of their respective owners. Unless expressly stated, Jolie Gift does not claim ownership of or affiliation with third-party brands.
Need Help?
If you have questions about shipping, tracking or an existing order, please contact us:
Email: contact@joliegift.com
We'll respond as soon as reasonably possible.