Return and Refund Policy
Last Updated: 21 August 2026
At Jolie Gift, we want you to be satisfied with the products you purchase from us. This policy explains our approach to returns, refunds and replacements and your rights under the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-Mind Returns
Jolie Gift does not currently accept returns, exchanges or refunds solely for change of mind.
Please review the product description, dimensions, features, compatibility information and available options carefully before completing your purchase.
This does not affect your rights under the Australian Consumer Law where a product fails to meet an applicable consumer guarantee.
Faulty, Damaged, Incorrect or Misdescribed Products
If you receive a product that is:
- Faulty
- Damaged
- Unsafe
- Incorrect
- Significantly different from its description
- Not of acceptable quality
- Not fit for a disclosed purpose
- Otherwise not compliant with an applicable consumer guarantee
please contact us at:
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video of the issue where reasonably appropriate
We may request additional information where reasonably necessary to assess the problem.
Major Problems
Under the Australian Consumer Law, a product may have a major problem where, for example:
- A reasonable consumer would not have purchased it if they had known about the problem
- The product is unsafe
- The product is significantly different from its description or sample
- The product cannot be used for its normal purpose and cannot easily be fixed within a reasonable time
- The product cannot perform a specific purpose that you told us about and the problem cannot easily be fixed within a reasonable time
Where there is a major problem, you may be entitled to choose between a refund or replacement in accordance with the Australian Consumer Law.
You may also have rights to compensation for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.
Minor Problems
If the problem is minor and can be fixed within a reasonable time, Jolie Gift may choose to provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
If a minor problem cannot be fixed within a reasonable time, additional rights may apply under the Australian Consumer Law.
How to Make a Return Request
Step 1 – Contact Us
Email contact@joliegift.com and provide:
- Your name
- Order number
- Description of the issue
- Photographs or video where reasonably appropriate
Step 2 – Assessment
We will review the information provided and may ask reasonable questions or request further information to help determine the nature of the problem.
Step 3 – Return Instructions
If the product needs to be returned, we will provide you with the appropriate return instructions and return address.
Please contact us before sending a product back so we can provide the correct return instructions.
Step 4 – Remedy
Once the product and/or evidence has been assessed, we will provide the appropriate remedy in accordance with your rights under the Australian Consumer Law.
Return Timeframes
There is no fixed 14-day limit on your rights under the Australian Consumer Law.
Consumer-guarantee rights apply for a reasonable period depending on factors such as the type of product, its price, quality and how long a reasonable consumer would expect the product to last.
We encourage customers to contact us as soon as reasonably possible after discovering a problem so that we can assist promptly.
Product Condition and Packaging
A faulty product does not need to be in its original packaging for you to exercise applicable rights under the Australian Consumer Law.
However, please keep the product and any relevant parts or accessories while your claim is being assessed unless we advise otherwise.
We may request reasonable proof of purchase before providing a remedy.
Return Shipping Costs
If a product is confirmed to have a problem covered by the Australian Consumer Law, Jolie Gift will handle reasonable return shipping costs in accordance with applicable consumer rights.
If you have already paid reasonable return postage for a product that is subsequently confirmed to have a covered problem, please retain your postage receipt so that reimbursement can be considered where required.
If the product is large, heavy or difficult to return, please contact us before arranging transportation.
Refunds
Where a refund is required or agreed, the refund will generally be issued to the original payment method used for the purchase.
Once processed by Jolie Gift, your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
We will provide refunds required under the Australian Consumer Law within a reasonable time.
Replacements
Where a replacement is required or agreed, we will arrange for the replacement product to be provided within a reasonable time.
If an appropriate replacement is unavailable, we will discuss the remedies available to you in accordance with the Australian Consumer Law.
Incorrect Product Received
If we send you a product different from the one you ordered, please contact us at contact@joliegift.com.
Please include your order number and, where reasonably appropriate, a photograph of the product received.
We will arrange an appropriate solution, including return instructions where necessary, at no additional cost to you where Jolie Gift has supplied the incorrect product.
Damage During Delivery
If your product arrives damaged, please contact us as soon as reasonably possible.
Please retain:
- The product
- Packaging where available
- Any shipping labels
- Photographs showing the damage
This information may assist us in investigating the damage and arranging the appropriate remedy.
Your rights under the Australian Consumer Law are not limited by whether you still have the original packaging.
Items Not Eligible for Change-of-Mind Returns
Because Jolie Gift does not currently offer change-of-mind returns, products cannot be returned simply because you:
- Changed your mind
- Ordered the wrong size or option
- No longer want the product
- Found the product cheaper elsewhere
- Decided the product was unsuitable after purchase where the product was accurately described
This does not affect your rights where a product fails to meet an applicable consumer guarantee.
Sale and Discounted Products
Products purchased on sale or with a discount remain covered by applicable consumer guarantees under the Australian Consumer Law.
A discounted price does not remove your rights where a product is faulty, unsafe, misdescribed or otherwise fails to meet an applicable consumer guarantee.
Proof of Purchase
We may request reasonable proof that the product was purchased from Jolie Gift.
Proof of purchase may include:
- Jolie Gift order confirmation
- Receipt
- Invoice
- Payment record
- Other reasonable evidence of purchase
Contact Us
If you believe there is a problem with your product or have questions about a return, refund or replacement, please contact:
Jolie Gift
Email: contact@joliegift.com
Website: joliegift.com
We will review your enquiry and respond as soon as reasonably possible.